Frequently Asked Questions
Everything you need to know about your outdoor adventure gear.
What is the standard shipping time for Rocky Mountain orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your proximity to the Rocky Mountains.
Do you offer a warranty on your sports equipment?
Yes, all Rocky Mountain hardware and gear come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal use.
What is your return policy for apparel and footwear?
We offer a 30-day hassle-free return policy. Items must be in their original condition with tags attached. Footwear must be returned in the original shoebox.
How do I know which size of gear is right for me?
Each product page features a detailed 'Size & Fit Guide'. For specialized equipment like mountain bikes or skis, we recommend consulting our digital fit calculator.
Do you ship internationally for global adventurers?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support international shipping to Europe and Australia soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment plans through Affirm for high-ticket equipment.